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Internet phone service providers have become an essential part of modern business communication, especially in Kenya where remote work and digital communication are on the rise. With a variety of providers to choose from, it can be challenging to determine which one is best for your business needs. In this guide, we’ll explore the top internet phone service providers in Kenya, their features, and what to consider when choosing a provider.

Top Internet Phone Service Providers in Kenya

  1. Safaricom: Safaricom is one of the largest and most popular internet phone service providers in Kenya, offering a range of plans for small businesses and enterprises. Their plans include features such as call forwarding, voicemail, and conference calling.
  2. Telkom Kenya: Telkom Kenya offers affordable plans for small businesses and startups, with features such as unlimited calls and messaging. They also offer virtual numbers, making it easy to establish a local presence for your business.
  3. Airtel Kenya: Airtel Kenya offers a comprehensive cloud-based phone system, including voice, video, and messaging features. Their plans are designed for businesses of all sizes and offer features such as call recording and virtual receptionist.

What to Consider When Choosing an Internet Phone Service Provider

When choosing an internet phone service provider in Kenya, there are several factors to consider:

  1. Network Coverage: Consider the provider’s network coverage in your area, especially if you have remote workers or need to make international calls.
  2. Features: Determine the features that are essential for your business needs, such as call routing, voicemail, and conferencing.
  3. Budget: Look for a provider that offers plans within your budget and consider any additional fees or charges.
  4. Customer Support: Look for a provider that offers excellent customer support and resources to help you set up and use their platform.

Making the Best Decision for Your Business

To make the best decision for your business, consider the above factors and compare Kenya’s top internet phone service providers. Look for provider reviews, ask for recommendations from colleagues or industry professionals, and take advantage of free trials or demos to test out the features and user experience. By choosing the right provider, you can improve communication and productivity in your business and, ultimately, help your business grow and succeed mostly on call center solutions.


Choosing the right internet phone service provider in Kenya can be challenging for businesses of all sizes. By considering the above factors and comparing the top providers, you can make an informed decision that meets your business’s communication needs and budget. Whether you choose Safaricom, Telkom Kenya, Airtel Kenya, or another provider, investing in a reliable internet phone service can be a valuable asset for your business in Kenya. Contact us to help you decide.

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